To avoid disputes, it is important to pay attention to the following aspects when signing for international express delivery:
1. Regarding express delivery receipt, damage or loss
When you find that the items are damaged or lost when signing for the package, please take photos of the external packaging as soon as possible and confirm the condition of the items in the box with the courier on the spot. The courier is required to sign an opinion on the express delivery receipt, so that the company can accept future claims.
2. Regarding tariffs
Tariffs are import taxes and fees selectively levied by the customs of the destination country based on the actual situation of the goods, which must be borne by the recipient. If you are informed of the need to pay tariffs during the delivery of your goods, please request payment vouchers from the delivery personnel to ensure your legitimate rights and interests. If the charging unit cannot provide any payment vouchers, you have the right to refuse payment.
3. Not personally signed for
If you find that the item has been signed for while following up on the order dynamics, but you have not actually received it, please do not panic. Whether it is a school or a private apartment, courier personnel cannot directly enter. You can first go to the "School Mail Room" or "Guard Room" to search. If you still do not find the package after searching, please notify the courier company in a timely manner. The courier company will contact the courier and confirm the delivery address and recipient.
